Refund policy

Refund Policy

We want you to be happy with your purchase. Here’s how we handle issues and refund requests.

Refund requests (changed your mind or wrong size)
If you’d like a refund, contact us at aymanecorps@gmail.com within 14 days of delivery with your order number. We’ll send you the factory return address. Your refund depends on whether you send the product back:

  • Product sent back to the factory: you’ll receive a full refund of the product price once the factory confirms it has arrived. The item must be unused and in its original condition.
  • Product not sent back: you’ll receive a refund of 50% of your order.
  • Product not sent back, with Shipping Protection: if you paid for Shipping Protection, you’ll receive a refund of 80% of your order.

Return shipping to the factory is paid by the customer. Please keep your tracking number as proof of return. Refunds for returned items are issued after the factory confirms receipt.

Damaged, defective, or incorrect items
If your item arrives damaged, defective, or isn’t what you ordered, contact us at aymanecorps@gmail.com within 14 days of delivery, with a photo of the item and your order number. We’ll review it and offer a full refund or a free replacement. No need to send anything back.

Order not received
If your order hasn’t arrived within the estimated delivery window, contact us with your order number and we’ll look into it. If it’s confirmed lost in transit, we’ll send a replacement or issue a refund.

Non-returnable exceptions
Sale items and gift cards are final sale and not eligible for refund or replacement.

European Union 14-day cooling-off period
If your order is shipped to the EU, you have the right to cancel your order within 14 days of receiving it, without needing to give a reason. Contact us at aymanecorps@gmail.com within the 14-day window to request this. We’ll send you the factory return address, and you’ll receive a full refund once we receive the returned product.

Refund timing
Once a refund is approved, it will be issued to your original payment method within 10 business days. Processing times can vary depending on your bank or card provider. If more than 15 business days have passed since approval and you haven’t received your refund, contact us at aymanecorps@gmail.com.